1. Welcome to My Virtual Carer

My Virtual Carer is designed to support you while keeping you at the centre of your care.

It provides:

• Structure

• Transparency

• Safety features

• Real-time updates

• Clear communication between you and your caregivers

This guide explains everything available on your dashboard.

2. Your Dashboard Overview

When you log in, you will see your personal dashboard.

Your dashboard includes:

• Today’s Care Summary

• Medication

• Reminders

• Care Plan

• Tasks

• Activities

• Ground Rules

• My Location

• SOS Button

• Notifications

Each tile provides quick access to an important part of your care.

3. Notifications

The notification icon (top right) shows:

• New care updates

• Reminders

• Messages

• System alerts

• SOS confirmations

Unread notifications display a red badge.

Tap the bell icon to view details.

4. Today’s Care Summary

This section gives you a daily overview of:

• Scheduled activities

• Support routines

• Medication timings

• Assigned tasks

It helps you see everything planned for the day in one place.

5. Medication

You can view:

• Medication name

• Dosage instructions

• Scheduled times

• Confirmation of administration

This ensures clarity about what you are taking and when.

If something looks incorrect, speak to your caregiver immediately.

6. Reminders

Reminders help you stay organised.

These may include:

• Appointments

• School events

• Therapy sessions

• Personal tasks

• Check-ins

Reminders reduce reliance on memory and verbal prompts.

7. Care Plan

Your Care Plan outlines:

• Long-term support needs

• Structured routines

• Ongoing care goals

• Active care plans

You can see how many active plans are currently in place.

Care Plans ensure consistency — even if different carers support you.

8. Tasks

Tasks may be assigned to you or visible for awareness.

Examples:

• Homework

• Household responsibilities

• Therapy exercises

• Appointments

Clear tasks help everyone understand expectations.

9. Activities

The Activities section includes:

• Scheduled activities

• Clubs or classes

• Therapy sessions

• Recreational events

You can see what is planned and when.

This helps reduce uncertainty and improve independence.

10. Ground Rules

Ground Rules are agreed expectations set by your caregiver.

These may include:

• Screen time limits

• Curfews

• Behaviour expectations

• Household boundaries

Ground Rules provide clarity and structure.

They are visible so expectations are transparent.

11. My Location (Location Tracking)

The My Location feature allows caregivers to:

• See your real-time location

• Confirm you have arrived safely

• Monitor safety when needed

Location tracking:

• Runs securely in the background

• Requires location permissions

• Updates periodically

You can tap “My Location” to view your tracking status.

Location tracking is designed for safety, not surveillance.

12. SOS Emergency Alert

The SOS button is located at the bottom of your dashboard.

If you feel unsafe or need urgent help:

1. Press the SOS button

2. Confirm the alert

3. Your caregiver will receive:

   • An SOS notification

   • Your time stamp

   • Your live location

   • A Google Maps link

This ensures rapid response in emergencies.

Only press SOS when genuinely needed.

13. Health Data Integration

If enabled, your app may:

• Collect health-related data

• Sync wellness information

• Store relevant health insights

This supports informed care decisions.

Health data remains securely stored and shared only with authorised users.

14. Your Profile

From the Menu, you can access:

• Your personal details

• Linked caregiver

• Profile information

If information is incorrect, notify your caregiver.

15. App Exit Notifications

If you exit the app:

• Your caregiver may receive a system notification

• This confirms you have logged out

This feature provides added safeguarding where required.

16. Your Care Circle

Your Care Circle may include:

• Parent or Primary Caregiver

• Family members

• Professional carers

• Support workers

Each person has a defined access level.

You can ask who has access to your profile at any time.

17. Privacy & Safety

Your data is protected through:

• Secure authentication

• Encrypted storage

• Controlled permission levels

• Real-time syncing

Location and SOS features require permission and are designed for safety.

18. Frequently Asked Questions

Can I turn off location tracking?
Location permissions are managed through your device settings and care agreements.

Who receives my SOS alert?
Your linked Primary Caregiver.

Can I see my own notifications?
Yes — tap the bell icon.

Is my data secure?
Yes — My Virtual Carer uses secure cloud infrastructure and permission-based access.

19. Support & Assistance

If you need help:

• Speak to your Primary Caregiver

• Contact your care provider

• Email support@myvirtualcarer.com

Final Message

My Virtual Carer is designed to:

✔ Keep you safe
✔ Keep you informed
✔ Support independence
✔ Improve communication
✔ Reduce confusion

You remain at the centre of your care.