1. Eligibility

You must be at least 18 years old to use My Virtual Carer. By using the Service, you represent and warrant that you are legally eligible to enter into this agreement.

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2. User Accounts

To access certain features, you must create an account and provide accurate, current, and complete information. You are responsible for safeguarding your login credentials and for any activities under your account.

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3. Service Overview

My Virtual Carer is a freemium caregiving support platform that helps users manage or find caregiving assistance. Syncrosphere LTD does not employ or manage caregivers directly and is not responsible for the actions of individual users or caregivers.

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4. Payments and Subscriptions

• The Service is free to download and use.

• Optional premium features are available via in-app purchases or subscriptions.

• Payments are processed securely by third-party providers (e.g., Stripe, Google Play).

• All purchases are final unless otherwise stated by applicable law or refund policies.

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5. Acceptable Use

You agree to use the Service only for lawful purposes. You may not:

• Post offensive, harmful, or misleading content

• Attempt to reverse engineer, hack, or disrupt the Service

• Impersonate others or misrepresent your identity

• Use the platform to solicit, harass, or harm other users

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6. Intellectual Property

All trademarks, content, code, and designs associated with the Service are the exclusive property of Syncrosphere LTD or its licensors. You may not copy, reproduce, or distribute any part of the Service without express written permission.

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7. Third-Party Services

The Service uses third-party providers, including but not limited to:

• Firebase for authentication and analytics

• Stripe for payment processing

• Google APIs

Use of these services is subject to their respective terms and privacy policies.

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8. Disclaimer of Warranties

The Service is provided “as is” and “as available” without any warranty of any kind. Syncrosphere LTD does not guarantee uninterrupted or error-free operation or the accuracy of information provided through the Service.

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9. Limitation of Liability

To the fullest extent permitted by law, Syncrosphere LTD shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of the Service.

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10. Indemnity

You agree to indemnify and hold harmless Syncrosphere LTD, its directors, employees, and affiliates from any claims or liabilities arising out of your use of the Service or violation of these Terms.

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11. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or for operational or legal reasons.

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12. GDPR / UK GDPR Compliance

If you are in the EEA or UK:

• We process data based on your consent, contract performance, legal obligations, or legitimate interests.

• You have the right to access, correct, delete, or restrict the use of your data. Email support@myvirtualcarer.com to exercise your rights.

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13. Changes to These Terms

We may update these Terms at any time. If we make material changes, we will notify you via the app or email. Continued use of the Service constitutes acceptance of the updated Terms.

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14. Governing Law

These Terms are governed by the laws of the EU, without regard to conflict of law principles.

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15. Contact Information

If you have any questions or concerns about these Terms:

Email: support@myvirtualcarer.com
Company: Syncrosphere LTD