1. Information We Collect

a. Information You Provide

• Name, email address, phone number

• Account credentials

• Profile details such as caregiving preferences or dependent information

• Payment details (for premium services)

b. Automatically Collected Data

• Device and usage information

• Location data (if you grant permission)

• Analytics, diagnostic, and crash data

c. Information from Third Parties

• Social login information (e.g., Google, Facebook)

• Third-party services like Firebase Authentication and Stripe

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Personalize your care experience

• Facilitate caregiver-client connections

• Enable premium features and process transactions

• Improve app performance and develop new features

• Send essential updates and support communication

3. Sharing Your Information

We do not sell your personal data.

We may share data:

• With service providers like Firebase, Stripe, and other secure platforms

• With caregivers or clients during a user-initiated interaction

• When legally required or to protect user safety and app integrity

4. Third-Party Services

We use trusted third-party tools to enhance our app experience, including:

• Firebase for authentication, analytics, and cloud functions

• Stripe for payment processing

• Google Analytics for usage insights

These services may collect data under their own privacy policies.

5. Your Rights and Choices

You may:

• Access or edit your account information

• Request deletion of your data

• Adjust permissions through your device or app settings

• Opt out of marketing or non-essential communications

To request data deletion, email us at support@myvirtualcarer.com with:

• The email address associated with your account

• A brief description of the data you want deleted

We may request further verification to protect your privacy.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you delete your account, we will remove or anonymize your data within a reasonable timeframe.

7. Legal Basis for Processing (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA) or the UK, we process your data under the following legal bases:

• Your consent

• The performance of a contract (e.g., to deliver services)

• Legal obligations (e.g., tax laws)

• Legitimate interests (e.g., app improvement and fraud prevention)

8. Your Rights Under GDPR / UK GDPR

You have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Erase your data (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, including submitting a data deletion request or a Freedom of Information (FOI)–style data access request, please email us at support@myvirtualcarer.com. Be sure to include:

• The email address associated with your account

• Details of the request you’re making

We may require identity verification before responding.

9. Sensitive Data

We do not request or require sensitive personal data (e.g., medical conditions, biometric data). If you choose to provide such data within the app, it will be processed only with your explicit consent and protected accordingly.

9b. Health Data

My Virtual Carer integrates with Google Health (on Android) and Apple HealthKit (on iOS) to access limited health data such as step count, sleep patterns, and activity levels.
Our app collects and stores certain types of health-related information to support care and monitoring. Data Collected:

• Physical activity (step counts)
• Sleep duration
• Medication schedules and completion status
• Daily care tasks, routines, and wellness activities
• Notes and messages related to care routines

Purpose of Use:
This data is used solely to support parents and care professionals in managing a child’s day-to-day wellness. It is not used for diagnostics or clinical recommendations.

Storage:
All data is stored securely using Firebase Firestore and is only accessible to authorized users (parents, guardians, or assigned care professionals).

Consent:
Access to health data is requested explicitly through system permissions. Users may revoke access at any time through device settings.

Data Sharing:
We do not share health data with third parties. Only users with explicit access to a child’s profile (e.g., parent or care staff) can view their care information.

10. Children’s Privacy

Our app is intended for adult use. We do not knowingly collect personal data from children under 13 without verified parental consent. If we discover such data has been collected, we will take steps to promptly delete it.

11. International Use

By using My Virtual Carer, you agree that your data may be processed in countries where we and our service providers operate, which may have different data protection laws than your home country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified of significant changes through the app, and the latest version will always be available on our website or within the app.

13. Contact Us

If you have any questions or requests related to this Privacy Policy, please contact us:

Email: support@myvirtualcarer.com